Refund and Returns Policy

At Increíble Farma A Mart, we value customer satisfaction and strive to provide high-quality wholesale products. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted.

1. Eligibility for Refunds & Returns

We accept returns and refund requests only under the following conditions:

• ✅ Damaged or Defective Items (📦 If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order).
• ✅ Incorrect Items Received (🔄 If you receive an item different from what you ordered, we will arrange a return or exchange).
• ❌ Non-Refundable Items (⚠️ Due to the nature of wholesale goods, we do not accept returns for buyer’s remorse or incorrect orders placed by the customer).

2. Return Process

To initiate a return, please follow these steps:

1️⃣ Contact Us – Email info@increiblefarmaamart.com or call 512-318-2199 within 7 days of receiving your order. Provide your order number, photos of the issue, and a brief explanation.
2️⃣ Approval & Instructions – If your return is approved, we will provide instructions on how to send back the item.
3️⃣ Return Shipping – Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
4️⃣ Inspection & Refund – Once we receive the returned item, we will inspect it. If approved, a refund or replacement will be processed within 5-7 business days.

3. Refund Method

• 💳 Credit Card Payments – Refunds will be processed back to the original payment method.
• 💰 Store Credit – In some cases, we may offer store credit as an alternative refund method.
• ⏳ Processing Time – Refunds may take 5-7 business days to reflect in your account, depending on your bank.

4. Exchanges

If you received a damaged or incorrect item, we may offer an exchange instead of a refund. Please follow the return process above to request an exchange.

5. Cancellations

Orders can only be canceled before shipping (🚛 Once your order has been shipped, cancellations are no longer possible).

6. Contact Us

For any refund or return inquiries, contact us at:

📧 Email: info@increiblefarmaamart.com
📞 Phone: 512-318-2199